Refund Policy

All Sales Are Final

Thank you for shopping with us. We want to make sure you have a positive experience while exploring our products and services. Please take a moment to read our Refund Policy to understand the terms regarding any form of transaction you make with us.

Refund Policy Overview:

• All Sales Are Final: Once a purchase is made, we do not offer refunds or exchanges. This policy applies to all our products and services without exception. We encourage our customers to review their orders carefully before finalizing them.
• Quality Guarantee: While all sales are final, we stand by the quality of our products and services. If you receive a product that is defective or significantly different from its description, please contact us within a specified period from the date of purchase (please refer to the product warranty or service agreement for the specific timeframe). In such cases, we will evaluate the situation and, at our discretion, may offer a replacement or rectification of the service provided.
• Cancellation Policy: Orders cannot be canceled once they have been processed. Due to the nature of our order fulfillment and processing systems, we are unable to accommodate cancellations. We advise our customers to be sure of their purchase before proceeding with payment.
• Exceptions: Any exceptions to this policy will be listed as non-applicable within the product or service description, or at the discretion of our team in rare and exceptional circumstances.

For any inquiries regarding our Refund Policy, or if you require assistance with a product that falls within our Quality Guarantee, please contact founder@charstar.ai. We are here to help and ensure your satisfaction with every purchase.

Contact Information:

For support, please reach out to founder@charstar.ai.

We appreciate your understanding and cooperation with our Refund Policy. Thank you for choosing us for your needs.